Synalogic Pty Ltd (ABN [Your ABN]) ("Synalogic", "we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, hold, use, and disclose your personal information.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Name and contact details (email address, phone number)
- Organisation name and your role/position
- Information you provide when you contact us or submit an enquiry
- Records of our communications with you
1.2 Website Usage Information
When you visit our website, we may collect:
- Your IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Other technical information collected through cookies and similar technologies
2. How We Collect Information
We collect personal information:
- Directly from you when you submit our contact form
- When you email us or communicate with us
- When you request a demo or express interest in our products
- Automatically through cookies when you browse our website
3. Purpose of Collection
We collect and use your personal information for the following purposes:
- To respond to your enquiries and provide information about our products and services
- To arrange and conduct product demonstrations
- To communicate with you about our products, services, and updates
- To improve our website and services
- To comply with our legal obligations
- For any other purpose you have consented to
4. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees and contractors who need access to provide our services
- Third-party service providers who assist us with IT, email delivery, and website hosting
- Professional advisers such as lawyers and accountants
- Government authorities if required by law
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4.1 Overseas Disclosure
Some of our service providers may be located overseas, including in the United States. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they comply with the APPs or are subject to similar privacy protections.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure data storage and transmission using encryption
- Access controls and authentication requirements
- Regular security reviews and updates
- Staff training on privacy and data protection
6. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
7. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Access your personal information held by us
- Correct any inaccurate, incomplete, or out-of-date information
- Request deletion of your personal information (subject to our legal obligations)
- Opt out of receiving marketing communications
- Complain if you believe we have breached the APPs
To exercise any of these rights, please contact us using the details below.
8. Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, we will securely destroy or de-identify your personal information.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a complaint about how we have handled your information, please contact us:
Synalogic Pty Ltd
Email: contact@synalogic.com.au
We will respond to your enquiry within a reasonable timeframe.
12. Complaints
If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
13. Governing Law
This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of New South Wales.